JG
Jerry G
1 reviews | Active since Aug 2021
10 Aug 2021, 14:57
More than a month and still no feedback on fiber request
I did my research some time back and came to the conclusion to request fibre for my new home from Supersonic. I WAS SO WRONG. They are USELESS! I am waiting 21 Business days for feedback and still nothing. Every time I need to contact them and no one provides feedback. No one calls me back. Only answer I keep on getting is "we are busy looking into the matter" or "its sitting with another team" I don't care! What is the status with my fiber request and when will it be installed. Turn around time is 7-14 Business days and I am still waiting. No feedback and no apology. I don't recommend their service to anyone! Unacceptable! How can you treat customers this way???!!!
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Replies (2)
Supersonic 's replyOfficial
10 Aug 2021, 15:08Good day Jerry.
Thank you for reaching out to Supersonic. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply10 Aug 2021, 15:08
Official
Good day Jerry.
Thank you for reaching out to Supersonic. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
JG
Jerry G's updateReviewer Update
08 Oct 2021, 11:59I AM STILL WAITING FOR MY INTERNET CONNECTION! Its been exactly 3 MONTHS TODAY and still no internet access. No agent has called me. No Project office called me. No manager has called me. I get no feedback and when I whatsapp and call in I get told my issue has been escalated and I will get a call. NONSENSE! I am still waiting. The worse experience I have had with any service provider! Useless and complete waste of time. If anyone wants to signup with Supersonic, DONT. get as far away as possible from them! With all the negative reviews on Hellopeter I dont know how Supersonic is still operating at this pathetic level of service. What a disgrace!!
Summary of my dealings:
8th July - fibre requested and as per supersonic should take 7 - 14 days - what a joke
22nd July, 2nd Aug I phoned for feedback. no feedback for me.
called 14th, 18th - no feedback for me. waiting for Vumatel
called 20th, 22nd Sep - no feedback for me. waiting for Vumatel
28th sep - Vumatel installed fiber
29th sep - got email to say its activated
called 30th, 31st, 1st, 2nd, 3rd, 4th, 5th, 6th, 7th and STILL WAITING for an agent to call me and router to be installed. Its lies upon lies. get told my issue has been escalated. get told someone will call me. got told my issue was escalated with the project office and manager. got told my router will be installed. but still waiting. NOTHING.
When will my router be installed?
Summary of my dealings:
8th July - fibre requested and as per supersonic should take 7 - 14 days - what a joke
22nd July, 2nd Aug I phoned for feedback. no feedback for me.
called 14th, 18th - no feedback for me. waiting for Vumatel
called 20th, 22nd Sep - no feedback for me. waiting for Vumatel
28th sep - Vumatel installed fiber
29th sep - got email to say its activated
called 30th, 31st, 1st, 2nd, 3rd, 4th, 5th, 6th, 7th and STILL WAITING for an agent to call me and router to be installed. Its lies upon lies. get told my issue has been escalated. get told someone will call me. got told my issue was escalated with the project office and manager. got told my router will be installed. but still waiting. NOTHING.
When will my router be installed?
JG
Jerry G's update08 Oct 2021, 11:59
Reviewer Update
I AM STILL WAITING FOR MY INTERNET CONNECTION! Its been exactly 3 MONTHS TODAY and still no internet access. No agent has called me. No Project office called me. No manager has called me. I get no feedback and when I whatsapp and call in I get told my issue has been escalated and I will get a call. NONSENSE! I am still waiting. The worse experience I have had with any service provider! Useless and complete waste of time. If anyone wants to signup with Supersonic, DONT. get as far away as possible from them! With all the negative reviews on Hellopeter I dont know how Supersonic is still operating at this pathetic level of service. What a disgrace!!
Summary of my dealings:
8th July - fibre requested and as per supersonic should take 7 - 14 days - what a joke
22nd July, 2nd Aug I phoned for feedback. no feedback for me.
called 14th, 18th - no feedback for me. waiting for Vumatel
called 20th, 22nd Sep - no feedback for me. waiting for Vumatel
28th sep - Vumatel installed fiber
29th sep - got email to say its activated
called 30th, 31st, 1st, 2nd, 3rd, 4th, 5th, 6th, 7th and STILL WAITING for an agent to call me and router to be installed. Its lies upon lies. get told my issue has been escalated. get told someone will call me. got told my issue was escalated with the project office and manager. got told my router will be installed. but still waiting. NOTHING.
When will my router be installed?
Summary of my dealings:
8th July - fibre requested and as per supersonic should take 7 - 14 days - what a joke
22nd July, 2nd Aug I phoned for feedback. no feedback for me.
called 14th, 18th - no feedback for me. waiting for Vumatel
called 20th, 22nd Sep - no feedback for me. waiting for Vumatel
28th sep - Vumatel installed fiber
29th sep - got email to say its activated
called 30th, 31st, 1st, 2nd, 3rd, 4th, 5th, 6th, 7th and STILL WAITING for an agent to call me and router to be installed. Its lies upon lies. get told my issue has been escalated. get told someone will call me. got told my issue was escalated with the project office and manager. got told my router will be installed. but still waiting. NOTHING.
When will my router be installed?