Misled people in the name of 'Month-To-Month' product. Handed over after 3 years

Misleading people in the name of 'Month-To-Month' product. Supersonic is misleading people in the name of 'Month-To-Month' product.

I have cancelled the product on 31st October 2020 as I am planning to move out of the property which serves the liability of the customer to notify the supplier a calendar month's notice. Although I have been charged for December 2020 which is unprofessional

Before I can proceed, this is how the product was advertised. Ref: https://www.supersonic.co.za/benefits-and-key-differences Ref: As per https://www.supersonic.co.za/uncapped-fibre None of the call centre people mentioned about the clawback period during the signup process. This has to be mentioned to the customer that there is a clawback period of 24 months. It is NOT open or Month-To-Month product when the product has 24 months clawback. It was not mentioned before activating the product as well.

The previous resident of the property already had the necessary devices from backhaul/infrastructure provider (Openserve) which is being used my supersonic service as well, which means no physical installation has happened. The Openserve technician said everything was already in place and now Supersonic just needs to deliver the ROUTER. However supersonic mentions that I have signed a form that I was made aware of the installation happened. The technician said that the signature is to let Supersonic know that someone from the OpenServe has visited the property.

Calls back and forth happened on 2020 and early 2021 and there is no communication after that.

Fast-forward 2024, I get an email and SMS from a collection company and stating the I will face legal consequences if don't settle something to Supersonic.

How petty are you Supersonic