Mislead by Supersonic!!!

I am extremely annoyed by the service given regarding our relocation. When I app**** for this product, I specifically informed the consultant that we will be moving and asked whether this would be a problem. I was assured by the consultant that is would not be a problem to relocate our line. Not knowing that this would be our worse nightmare... we have made several calls to Supersonic and we were advised there will be no costs. When we requested that the line at the previous address be removed we were given the run around. We were given two options, that the owners at our previous address keep the line with Supersonic or pay a cancellation fee. This was news to us and we requested that the matter be escalated and the calls be listened to. We have spoken to several call center agents and received different information from each one of them. They also could not give the amount to be paid. We spoke to Matshepo, Lehlohonolo Dipholo and Khaole Kgomotso. Khaole advised us via email that she would escalate the matter to the retention manager but we have received no response since the 17th of Nov. We need the previous line cancelled ASAP!!!!!