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Princess M

1 reviews | Active since Jun 2021

09 Jun 2021, 09:04

Miscommunication & Sh#t Service

You have horrible customer service who miscommunicate. I called in to make payment on June 1st 2021. I was told I will not be disconnected as I am only owing R500 payment. The lady said payment was taken. And that was after multiple tries on the link you had sent me. Yesterday, June 9th 2021, I was disconnected in the afternoon due to areas on my account after I had called exactly one week prior to get assistance with payment.

First of all we do not receive much connection in the bedrooms and in certain areas of the house despite purchasing your smart wifi plugs and paying extra.

I no longer wish to have any part with this company, they have inconvenienced everyone working from home and I will never recommend anyone to take up their service especially because they refuse to take accountability from their side.

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Replies (2)
Supersonic
Supersonic 's reply09 Jun 2021, 09:46
Official
Good day  Princess M, Thank you for reaching out to Supersonic. I apologize for the frustration caused. Please note that i am investigating your query and i will provide feedback to you as soon as possible.

Regards
SN
PM
Princess M's update09 Jun 2021, 11:48
Reviewer Update
Will you address that fact that someone from your team told me everything was fine when i tried to make payment?? Please listen to your calls since they are recorded and acknowledge that someone said that to me.