Million dollar bill for a router that doesn’t work

The worst service ever!!!!

I got a router from the in October 2019 and all was okay. November and they billed me for two routers and debited the money from my account. I started enquiring about it. In Jan I started having network issues and they told me that there’s suddenly no LTE coverage in my area.

They then told me that they’ll have to cancel my subscription, so someone from their cancellation department will contact me. After waiting for over a week for someone to call I then called them and the person I spoke to told me that there’s actually coverage at my area but I opted to cancel anyway.

Every time I called I’d get different information, one person told me to that I need to send the router back to an address they gave me. I did that but the courier returned it telling me that the offices were closed, I called then again and the person I spoke to confirmed that they’ve actually moved from those office but someone will come and collect the router from me. In the meantime my account will remain suspended. Nobody ever came or called to come collect the router, it’s been disconnected and packed in a box

To my surprise I received an email today telling me that I owe Supersonic a crazy amount of money.

The information that I’m getting again today when I call is different, she made me to hold while she waits for the cancellation department to respond to her. She left me holding for over 10mins then I was asked to rate the call without even getting a response. Call then ended