****mers with a capital S

I joined supersonic last year and from the second month I encountered a problem. I had to pay the first subscription online via pay@ in order for my service to be activated. Second month I waited for the debit order to go through on the first but it didn't then I decided to make a eft payment of R500 on the second of September only for the debit order of +-R389 went off later that day. I decided to reverse it because I had already made a payment, little did I know that was the beginning of my nightmares. Shortly after I received a call from a representative saying my account was in arrears for the September payment and I explained everything to her. To cut the long story short I have since been disconnected and when I log a query they will then reconnect, it was basically the same thing over and over again. I sent them proof of payment and paid the R389 via pay@ from their website so it can balance out, my overdue amount went from R1400 to R389 to over R1500 which I do not understand, I have never skipped a payment and yes I may have made 1 or 2 payments after the 1st. Paid my May subscription on the first as per agreement and to this day I do not have access to the internet my services have been disconnected since the 2nd of May, basically I paid for nothing. Tried calling a couple if times and their explanation doesn't make sense to me, I'm told about the change in vat that lead to them double billing me which makes no sense at all, the last representative even wasted my airtime by constantly making me wait for no reason at all and he ended up giving me a WhatsApp number that also gave me an error message that they are undergoing maintenance. I need my services to be reconnected and refund my days that I could not use the WiFi or just refund my May subscription and I'll look for another service provider because this is just too much