IR
Isabella R

1 reviews | Active since Apr 2023

03 Oct 2023, 07:10

****mers don't do it

I took up supersonic a day after connection it was not working and I requested a cancelation in early August 2023,i was told I need to put a month notice. So end of September 2023 they would call me to fetch the wifi. Now when I call for them to fetch I am told I need to pay and they keep sending me invoices and try to debit my account. When you call the call center you are told yes it's canceled but they keep trying to debit my account

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Replies (1)
Supersonic
Supersonic 's reply03 Oct 2023, 08:03
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team

Best regards,