Masimbonge Dladla goes the extra mile

Masimbonge Dludla is my HERO! Even although finding out about our messed up Castec account is NOT technically Masimbonge’s job, after I failed to contact Supersonic accounts department, time after time, in desperation I chose “Option 1” and connected with Masimbonge. Masimbonge listened to my complaining and moaning quietly, sympathetically and patiently and then he went OUT of his way to help me. Masimbonge kept me on the line while HE contacted accounts (Phillip I think?) and told him everything we had discussed first, so that when Masimbonge eventually patched my call through to the accounts, everything was known and ready to proceed about my complaint/query. Furthermore, Masimbonge was the one I sent all six ancient proof of payments to and HE made sure that our internet service at our factory was immediately reinstated. Masimbonge a friendly, professional and efficient employee who is willing to go the extra mile to ensure customer satisfaction. Masimbonge is a WONDERFUL ambassador for Supersonic.