Maladministration

Please read their terms and conditions below. We have been with Supersonic for a year now, believing that a debit order has been going through. Not once has the account been suspended, nor have we been alerted. Firstly they state that after 2 unsuccessful payments, the account should have been suspended, and also, no payment holidays. 6 months ago we moved, still no one has told us while talking to a call centre agent that we are in arrears. I have spoken to many call centre agents, but they have not addressed the issue. It's all a mess. Why could they have not sorted this matter out sooner? I'm a pensioner and disabled, so my only means of entertainment is the Internet as I spend days upon a time at home. So now, it's seems that in order to catch up on arrear payments, I will have to forgo the Internet. It's absolutely shocking.

Billing and Payment Subject to the conditions in 4 above being met, billing of the Supersonic F-LTE account will be triggered once the SIM card has been activated. Supersonic will bill the Customer for monthly subscription charges in advance from the time the service has been activated. Where a Supersonic F-LTE Account is activated before the start of the next billing cycle, the Customer will be not liable for pro-rated subscription charges, but will be allocated a pro-rated volume of data. The Customer will be billed in advance for any additional hardware and services, including Top-Up data purchases. The Customer must pay amounts due into Supersonic’s bank account within 2 (two) business days of the invoice date. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until Supersonic receives payment into their account. Supersonic reserves the right to charge a debit order return fee of R11,50 (excluding VAT) for each unsuccessful debit order transactions. Where 2 consecutive debit orders are unsuccessful, Supersonic reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate. Suspension Rules Supersonic reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if Supersonic has not received payment in full. Where a Customer’s has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired. A suspended Supersonic F-LTE Account may be reactivated subject to payment of the full outstanding amounts due.