JH
Johlene H

1 reviews | Active since Mar 2024

05 Mar 2024, 12:46

Lunga Kubheka - FIVE STARS!

I have been a client of Supersonic for over 5 years and never had any network issues. However, I moved recently and had to cancel my current service and have a new service activated. It has been incredibly frustrating contacting Supersonic as their WhatsApp line is as unhelpful and takes as long to get someone on the line as phoning ie an average of 40 minutes waiting time! Worst than government institutions. Well finally I got through and spoke to Lunga Kubheka, if it wasn't for this wonderful gentleman I would have cancelled my subscription on the spot and found a different supplier. Lunga handled everything, making the process smooth and easy. In addition, he phoned me afterward to ensure that everything is ok. Maybe if Supersonic employs more individuals like Lunga, they won't have such a terrible rating on Hello Peter! Thanks Lunga, you have restored my faith in Supersonic.

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Replies (1)
Supersonic
Supersonic 's reply05 Mar 2024, 14:05
Official
Good day, Johlene,
It's wonderful to hear that you received excellent customer service from Lunga Kubheka. We will share your feedback with Lunga and his manager.
Kind regards,
AM