Luckily there is no zero rated star or I would award 2 million to this company!!! Totally unacceptable conduct! Supersonic agents have no clue how to assist in issues or want to help clients! Despite emails and requests for a manger to contact me nothi

Totally unacceptable conduct! Supersonic agents have no clue how to assist in issues or want to help clients! Despite emails and requests for a manger to contact me nothing has happened. Weeks of getting nowhere and no replies whether by return calls or emails ... Pathetic and totally disgusting service

And still nothing even with a further telephone call and time limit being placed.

I have processed an order with RSAWEB and confirm there are no fees due as per the below account summary. Any debit order will be reversed and again I confirm Termination of the services with Supersonic.

@ SALES / Accounts / whoever actually replies or pays attention you are well advised to try recoup any funds from Nkhensani Phakula *** due to the breach of contract caused directly from their conduct!

From: Sent: 24 May 2022 13:11 To: Nkhensani Phakula [ MTN South Africa ] <***> Subject: RE: Termination of services: Supersonic S*** [NRFSA-JHB_Non_Matters.FID114617]

Kindly confirm receipt.

From: Sent: 24 May 2022 08:54 To: Nkhensani Phakula [ MTN South Africa ] <***> Subject: Termination of services: Supersonic S*** [NRFSA-JHB_Non_Matters.FID114617]

I herewith tender notice to Super Sonics. You have completely breached your obligations and rendered our contract void. I have paid for services until 31 May 2022. No further debit orders or services will be accepted by me and I confirm I will no longer deal with you.

Yours faithfully

From: Sent: 23 May 2022 17:23 To: Nkhensani Phakula [ MTN South Africa ] <***> Subject: RE: UNIMPRESSED - RESPONSE REQUIRED IN NEXT 30 MINUTES: Supersonic S*** [NRFSA-JHB_Non_Matters.FID114617]

Utterly disgusting service! Still I have not been contacted at all!!!!

From: Sent: 23 May 2022 15:57 To: Nkhensani Phakula [ MTN South Africa ] <***> Subject: Re: UNIMPRESSED - RESPONSE REQUIRED IN NEXT 30 MINUTES: Supersonic S*** [NRFSA-JHB_Non_Matters.FID114617]

Still nothing On 23 May 2022, at 13:50, Nkhensani Phakula [ MTN South Africa ] <***> wrote: Today Warm regards, Nkhensani Phakula Customer Experience Agent *** | www.mtn.co.za

This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation From: Sent: Monday, May 23, 2022 1:26 PM To: Nkhensani Phakula [ MTN South Africa ] <***> Subject: RE: UNIMPRESSED - RESPONSE REQUIRED IN NEXT 30 MINUTES: Supersonic S*** [NRFSA-JHB_Non_Matters.FID114617] CAUTION: This email originated from outside of the MTN organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. When? From: Nkhensani Phakula [ MTN South Africa ] <***> Sent: 23 May 2022 13:16 To: Subject: RE: UNIMPRESSED - RESPONSE REQUIRED IN NEXT 30 MINUTES: Supersonic S*** [NRFSA-JHB_Non_Matters.FID114617] Good day Escalated to project management Office. Mlunghisi will give you a call back Thank you Warm regards, Nkhensani Phakula Customer Experience Agent *** | www.mtn.co.za

This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation From: Sent: Monday, May 23, 2022 1:11 PM To: Nkhensani Phakula [ MTN South Africa ] <***> Subject: UNIMPRESSED - RESPONSE REQUIRED IN NEXT 30 MINUTES: Supersonic S*** [NRFSA-JHB_Non_Matters.FID114617] CAUTION: This email originated from outside of the MTN organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Can you urgently revert please. I am highly unimpressed that I have received no assistance and I am running this installation without your assistance. If you cannot help please get a manager involved and I await contact in the next 30 minutes. From: Sent: 23 May 2022 11:45 To: Nkhensani Phakula [ MTN South Africa ] <***> Subject: RE: Supersonic S*** [NRFSA-JHB_Non_Matters.FID114617] Good morning Openserve is busy installing now. What happens now with router and connection? From: Nkhensani Phakula [ MTN South Africa ] <***> Sent: 17 May 2022 09:39 To: Subject: RE: Supersonic S*** [NRFSA-JHB_Non_Matters.FID114617] Good day Sorry for late respond. I was on leave. Please note that the installation, Activation takes 7-14 working days. I have escalated the matter to project management officer. You will be contacted. Thank you Warm regards, Nkhensani Phakula Customer Experience Agent *** | www.mtn.co.za

This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation From: Sent: Saturday, May 14, 2022 9:00 AM To: Nkhensani Phakula [ MTN South Africa ] <***> Subject: Re: Supersonic S*** [NRFSA-JHB_Non_Matters.FID114617] CAUTION: This email originated from outside of the MTN organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. May I please receive some feedback? On 12 May 2022, at 10:25, wrote: Good morning I have not yet been contacted by the planning department. Please can you advise on the status of this request? Kind regards

From: Nkhensani Phakula [ MTN South Africa ] <***> Sent: 6 May 2022 10:07 To: Subject: RE: Supersonic S*** [NRFSA-JHB_Non_Matters.FID114617] Thank you Query send to project management office Warm regards, Nkhensani Phakula Customer Experience Agent *** | www.mtn.co.za

This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation From: Sent: Friday, May 6, 2022 9:54 AM To: Nkhensani Phakula [ MTN South Africa ] <***> Subject: RE: Supersonic S*** [NRFSA-JHB_Non_Matters.FID114617] CAUTION: This email originated from outside of the MTN organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Hi Nkhensani The Telkom box is locked, however the Openserve technician who assisted me said the Box number is __________. He can be contacted on _________. The technician was the one who got our premises marked as live by Openserve planning department so is very capable of assisting. Please remember for some reason the address is picked up as ____________. Attached is the confirmation email I have from Openserve for the installation I placed and a picture of the locked fibre box. Please let me know where to from here? Regards

From: Nkhensani Phakula [ MTN South Africa ] <***> Sent: 6 May 2022 09:44 To: Subject: Supersonic S*** [External Email – Use Caution] Good day Please forward the picture of the fibre box Thank you Warm regards, Nkhensani Phakula Customer Experience Agent *** | www.mtn.co.za

This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation Sensitivity: MTN South Africa - Internal Sensitivity: MTN South Africa - Internal Sensitivity: MTN South Africa - Internal