LTE service giving issues for more than 3 months

Hi,

I signed up with supersonic on the 25th of March 2021.

Just after i received my router i noticed that just after 10pm my internet drops and nothing works until i reboot the router then it works again for 15min to 30mins until about 8am the next morning . This is happening still and sometimes i need to reboot it more than once to get it working again. The rest of the time the internet was fine getting 60 to 75Mbps as i am about 100m away from the tower.

Since the 11the May its happening at random during the day as well and i am only getting 20Mbps when its not disconnected.

Below is case numbers plus some call info, i have most of them on recording if you need it.

I want this issue sorted, if it cant be sorted please refund me the money i have paid and please come fetch your router.

Left more than 5 messages for Kitso to phone me back with feedback from MTN, it does happen. He also told me more than once he will phone me and did not.

CAS-548793 09/04/2021 - ticket was closed with note area outage

CAS-584856 - New 04/05 - Reopen ticket as it is not.

Sajith - 72hours - 08/05/2021 10:11 - Should be fixed.

Londiwe - 11/05/2021 - 10:42

Kitso - 11/05/2021 - 11:11

Kitso phoned me - 14/05/2021 - 09:***00 - Kitso said he will phone me on 17/05/2021

I phoned Kitso - 19/05/2021 - 11:30 - Kitso said he will phone me on 21/05/2021 - Issue started to happen randomly not only after 10 speeds drop from contestant 40-70Mbps to under 30Mbps.

2 to 3 calls no info saved cant get hold of Kitso

Naliswa 15/06/2021 - 15:30 - i phoned in. transfer to manager Kabelo - Speed drops to under 20Mbps somebody will call me from second line shortly.