LA
Lindsay A
1 reviews | Active since Feb 2019
03 Aug 2020, 08:46
LTE down and endless problems
I need urgent assistance with cas-129871-b7s5g6
An agent asked me for details via FB 6pm yesterday and never got feedback since. It's ridiculous to wait 48hrs just to have my LTE restored.
Please contact me asap to have this resolved
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
03 Aug 2020, 17:32Hello Lindsay,
Apologies for the delay. I have escalated this to tech support who will be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for the delay. I have escalated this to tech support who will be in touch as soon as possible to assist.
Regards,
Sandra
Best regards,
Supersonic 's reply03 Aug 2020, 17:32
Official
Hello Lindsay,
Apologies for the delay. I have escalated this to tech support who will be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for the delay. I have escalated this to tech support who will be in touch as soon as possible to assist.
Regards,
Sandra
Best regards,
LA
Lindsay A's updateReviewer Update
04 Aug 2020, 10:53Please note that i have been without wifi since 2 August. Your 48hrs are almost over and my problem has still not been resolved. This is flippen pathetic from your company and service department telling me to just wait for a call. HAVE THIS ISSUE RESOLVED TODAY!!!!!
LA
Lindsay A's update04 Aug 2020, 10:53
Reviewer Update
Please note that i have been without wifi since 2 August. Your 48hrs are almost over and my problem has still not been resolved. This is flippen pathetic from your company and service department telling me to just wait for a call. HAVE THIS ISSUE RESOLVED TODAY!!!!!
Supersonic 's replyOfficial
04 Aug 2020, 13:54Hello Lindsay, I was advised last night that Thabang had been in touch with you to assist. Is this not true?
Regards,
Sandra
Regards,
Sandra
Best regards,
Supersonic 's reply04 Aug 2020, 13:54
Official
Hello Lindsay, I was advised last night that Thabang had been in touch with you to assist. Is this not true?
Regards,
Sandra
Regards,
Sandra
Best regards,
LA
Lindsay A's updateReviewer Update
04 Aug 2020, 14:00I think this reply is a bit too late as i had to call again to have the issue resolved. I have spent over R200 since Sunday, just to have this simple problem solved and i know im going to have to struggle again when i arrive at my next location. I must say that this ordeal has left a bitter taste and i will definately spread the word to all that they should stay clear from SUPERSONIC!
LA
Lindsay A's update04 Aug 2020, 14:00
Reviewer Update
I think this reply is a bit too late as i had to call again to have the issue resolved. I have spent over R200 since Sunday, just to have this simple problem solved and i know im going to have to struggle again when i arrive at my next location. I must say that this ordeal has left a bitter taste and i will definately spread the word to all that they should stay clear from SUPERSONIC!
Supersonic 's replyOfficial
04 Aug 2020, 16:55Hello Lindsay - I am trying to ascertain whether you have been assisted. When are you changing locations again? If we keep an eye on it then there is no need for this to happen again
Regards,
Sandra
Regards,
Sandra
Best regards,
Supersonic 's reply04 Aug 2020, 16:55
Official
Hello Lindsay - I am trying to ascertain whether you have been assisted. When are you changing locations again? If we keep an eye on it then there is no need for this to happen again
Regards,
Sandra
Regards,
Sandra
Best regards,
LA
Lindsay A's updateReviewer Update
04 Aug 2020, 17:18If you read the notes on my account, you will see that i have been assisted and that i notified the agent that i will be changong location on sunday again
LA
Lindsay A's update04 Aug 2020, 17:18
Reviewer Update
If you read the notes on my account, you will see that i have been assisted and that i notified the agent that i will be changong location on sunday again
Supersonic 's replyOfficial
04 Aug 2020, 17:24Thank you for the information. I do not have access to the notes on your account. We will ensure that this does not happen again.
Regards
Sandra
Regards
Sandra
Best regards,
Supersonic 's reply04 Aug 2020, 17:24
Official
Thank you for the information. I do not have access to the notes on your account. We will ensure that this does not happen again.
Regards
Sandra
Regards
Sandra
Best regards,