BD
Brendon D

1 reviews | Active since Apr 2022

16 Apr 2022, 22:23

LTE activation nightmare

I have purchased uncapped LTE from Supersonic. I am struggling now for 3 days to get it activated. I have called the call centres 4 times already. The first call the lady asked for the sim number which I provided and confirmed. She said I must give it 30 min to an hour then it will be activated. Nothing happened. The next day I called again, they said it was never activated the previous day, she will make sure it will be activated, I must just give it 30 to 45 min. Nothing happened. I called for the 3rd time and the lady said that it can only be activated by the person who processed the order and that person does not answer their phones. She then said she will request that someone else does the activation. She will call me back. 24 hours had passed and no internet and nobody has called me back. I called for the fourth time and the lady said she will get it sorted immediately and she will call me back. Still no internet and still no response from them. I am very disappointed in Supersonic as I was highly recommending them to other people which I will no longer do unless they sort me out asap.

0
Replies (5)
Supersonic
Supersonic 's reply17 Apr 2022, 13:01
Official
Hi Brandon, we have noticed your comment and would certainly like to assist you with any unresolved queries you may have.

Best regards,

Supersonic
Supersonic 's reply17 Apr 2022, 13:01
Official
Please DM us your ID/Passport Number or Account Number. We would like to look into this.

Best regards,

BD
Brendon D's update17 Apr 2022, 13:03
Reviewer Update
My ID number is ***
BD
Brendon D's update17 Apr 2022, 17:19
Reviewer Update
All sorted thank you
Supersonic
Supersonic 's reply17 Apr 2022, 18:52
Official
Hi Brendon , we haven’t received a response from you in a while and therefore hope your question has been resolved successfully. We’ll close this chat in the next 5 minutes. If you have any further questions later, simply reopen the chat box and send another message.

Best regards,