1 reviews | Active since Jun 2021
Low quality and unprofessional customer service
In these times, you require a service provider that gives you uninterrupted internet provision but unfortunately I cannot say this with Supersonic. I have been requesting assistance since Saturday as I require connectivity to complete work that is due today. My requests have fallen on deaf ears. If I could give half a star or no star at all, I would. I have never experienced such low quality and unprofessional customer service in my life.
Services were suspended because my voucher expired however I was then issued with a new ref number - Thursday 03/06/2021 by Zinhle. I then purchased a voucher on Saturday 05/06/2021 - I'M STILL NOT ACTIVATED and I doubt they'll reimburse me for days not active. I've spent more that R300.00 on talk time just to get someone to activate my services. No ONE replies to emails EVER! You wait for next to an hour on the phone to be helped (a call you are paying for!) And then there is nothing! Horrific customer service I've ever experienced. QA should listen to call recordings and you'll be shocked at how your agents mistreat and disrespect us as paying customers.
My last call I spoke to "Vinesh" and my line was pending activation but later advised that she'll ask someone from 'activations to call me - this was @ 12:05 today and I'm still not active.
Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible.
Kind regards
Patience
Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible.
Kind regards
Patience
@8:45 this morning you said this matter was escalated to the connections manager. Had to call in again this morning spoke to an agent and she said the very same thing that it's escalated and should be resolved before noon. STILL NOT ACTIVATED and it's 14:00 already. What's so difficult activating a line.
@8:45 this morning you said this matter was escalated to the connections manager. Had to call in again this morning spoke to an agent and she said the very same thing that it's escalated and should be resolved before noon. STILL NOT ACTIVATED and it's 14:00 already. What's so difficult activating a line.
11 Jun 2021, 14:08
Patience
@8:45 this morning you said this matter was escalated to the connections manager. Had to call in again this morning spoke to an agent and she said the very same thing that it's escalated and should be resolved before noon. STILL NOT ACTIVATED and it's 14:00 already. What's so difficult activating a line....................................................................................
This is utter nonsense. WHAT KIND OF BUSINESS are you running - it can't be that difficult to ****EN active a line. It's now 7 days
11 Jun 2021, 14:08
Patience
@8:45 this morning you said this matter was escalated to the connections manager. Had to call in again this morning spoke to an agent and she said the very same thing that it's escalated and should be resolved before noon. STILL NOT ACTIVATED and it's 14:00 already. What's so difficult activating a line....................................................................................
This is utter nonsense. WHAT KIND OF BUSINESS are you running - it can't be that difficult to ****EN active a line. It's now 7 days