LOUSYSONIC...sending waves 1mbps...yalll Useless!

Item: Supersonic
Rating: 1
Author: Alexis M

Where do I start??? Because there's absolutely nothing positive to say about LOUSYSONIC. I don't want to get into the 1000 issues I've experienced. I need someone to call me and tell me why I have a 100 by 100 line but I'm not even getting 1mbps. We called your good for nothing call centre and your consultant tells us that we have a LTE router and it needs to be replaced with a WIFI router. After explaining that we've been using this router for 2 years with no issues the consultant dropped the call. We're on the line again waiting for another 25mins, using airtime that you didn't buy for a possible lame excuse...I'm lost for words

Can someone do his/her job and resolve the issue or let me know if I should try another service provider

Account holder: Shane Muller ***

Helpful (0)

Replies (2)

Supersonic 's replyOfficial

08 Feb 2023, 21:31

Good day. Thank you for contacting Supersonic. To apologize for the inconvenience caused. Please be advised that the while-you-wait router can be configured to work with your fiber installation; if the client still has it, we need to switch to a new Zyxel router and assign a technician to assist with the configuration and collection of the while-you-wait router. However, with regards to the speed issue, there's an intermittent connection outage; hence, technicians are working on resolving the issue. Regards, Supersonic Fibre

Supersonic 's reply08 Feb 2023, 21:31

Official

Alexis M's updateReviewer Update

09 Feb 2023, 07:44

So then get a technician to assist or get the new router ordered. Why must we complain before you decide to do your job?
My neighbours are using the same provider with no issues. We're the only house struggling

Alexis M's update09 Feb 2023, 07:44

Reviewer Update