Literally the worst company in South Africa. (That includes you MTN. Will never do business with either of you again)

In my 43 years I've NEVER dealt with a worse business than Supersonic. If I could leave a negative 1000 out of 5 rating I would.

It started with lackluster, delayed, unprofessional installation of our hardware.

Then absolutely awful connectivity. Connectivity drops. Wild fluctuations in speeds and an impossible task of trying to get anyone on a phone call from Supersonic to fix the problems.

So I cancelled the service within a few weeks of signing up and was told that I wouldn't be charged anything since I'd cancelled within "the cool down period"

They told me they would collect their hardware within a few days of me cancelling my service. They never did. So I emailed asking for an address to drop off the hardware myself. They never gave me one.

Of course I was charged. For A YEAR I was sent invoices for over close to R2000 for the router. For A YEAR I rep**** to these emails and asked for an address to drop the router off since I didn't want to get charged for a courier to pick it up. Because of course they charge YOU to pick up THEIR equipment.

They never gave me an address, even after phoning and emailing the request for that year.

Then they went quiet for few months and then I started getting the invoice again. Email and SMS. EVERY 5 MINUTES. They SPAMMED me hundreds of times with the invoice for the router they never collected.

Eventually after I lost it and rep**** to and ccd every possible super sonic and mtn email I could find I started getting phone calls from them. I got phoned by about 3 different people asking about the situation. I told each of them the same story and each of them had no answers. They all said they would send a courier AT MY EXPENSE to pick up the router. I said no, I would drop it off or send with my own courier because I could get it to them for R100 and they'd charge me over R200 for the courier collection. AND THEY DID.

They sent a courier anyway to collect the device.

THEN THEY CHARGED ME COURIER COLLECTION FEE (R250) AND "MTN CLAW BACK FEE" (R476.70) to get their own effin hardware back. The hardware I'd been trying to return for a year but they never gave me a drop off address.

Avoid this company (And I would say MTN as well) at all costs. You will loose money. You will get zero post sale service and you'll probably get terrible internet. Not worth your time and money. They will charge you magic fees they pull out their asses and then SPAM YOU until you pay. It's as close to ******** as I could imagine.