Lisa @ Supersonic

I was near cancelling my fibre order. There was so much built up frustration. Call backs promised which NEVER happened. Chats that just went idle on me without the agent asking me if I needed more help or if my issue was resolved. I'd had it with Supersonic. Then I got a call from Lisa. She honestly turned a sour experience into a sweet one. The very first time she called me I was in the Dr's office as I am currently expecting. I asked my Dr to wait. That's how desperate I was to get the matter resolved. I then asked Lisa to call me back in 15 mins. Not long after Lisa called I got another call from a gentleman who scheduled my installation for me. Spoke to Lisa again later that day but my phone died while on the call. Yesterday, I stayed home as the installation of my router was scheduled for 3PM. 3PM came and went. No one pitched. Frustration built up again. I contacted Supersonic and just exploded. Demanded that someone call me back to resolve this issue as I was no longer accepting empty promises. Lisa called me back AGAIN! She apologized so sincerely and genuinely understood why I was frustrated. She managed to calm me and thoroughly explain what was happening and what needed to be done. Promised to keep in touch with me and allowed me to contact her directly. She is just heaven sent. Last night the technician arrived and installed my router and now my fibre is finally up and running. I am honestly so grateful to you Lisa. And Supersonic should be grateful to have you on their team as you managed to single handedly retain a customer. I'm not sure if I can mention Lisa's last name. But Supersonic needs to recognize her for a job well done. So much dedication and empathy. You need to hire more agents like her!

Kudos to you Lisa, your name is one I will always remember because you definitely went above and beyond.

Supersonic, RECOGNISE this woman! You've got solid gold right there.