Line disconnected in error

Hi Complaint regarding my line which was incorrectly cut off on saturday 29/11/25 instead of 31/12/25.

I've been calling Supersonic since Sunday and have been directed from pillar to post with no assistance. I've spoken to Thandeka, Patricia, Makoma & today I spoke to Gugulethu. They also got Yolande who initially assisted me with the cancellation as per attached to call me on Tuesday and she said she will call me back within 15 mins. She called me at 08:45am, not sure if 15mins hadn't passed at Supersonic offices or not. I even sent a messenger on FB and there has been no response.

I am very frustrated because on top of cutting my line, you debited the fee for December. I use this line for work purposes and I have not been able to work for 2 days which has resulted in unpaid days. This is affecting my life and unnecessarily so. Makoma tried to put me through to France and just like Yolanda, he also does not answer the phone.

When I told Gugulethu that they should just refund me for me to get a new service provider she says Supersonic does not give refunds. All this is not even my fault.