GB
Gloria B

1 reviews | Active since May 2010

08 Oct 2020, 10:49

LINE CANCELLATION

I cancelled my supersonic account in June 2020 as I was moving out of the unit I was renting, towards end of September I was contacted by the agent asking me to cancel the line as the new tenants want to install their own line. I have sent several email after that to Supersonic requesting them to cancel the line to date no one has called me back after many calls and a promise of escalation, emails to their accounts/billing address there’s sill no reply.

Will you please resolve this matter, people are now working from home I can’t imagine how frustrated these tenants must be. I wish there was a rating below terrible

0
Replies (1)
Supersonic
Supersonic 's reply08 Oct 2020, 11:17
Official
Good morning Gloria,

We do apologize for any inconvenience caused, Please note that I will get in contact with the correct department and one of our agents will be in contact with you shortly,

Regards
Sandra