FS
Fortunato S
1 reviews | Active since Mar 2021
09 Mar 2021, 19:44
Line activation nightmare
Poor service my fibre was installed on 24 February 2021, got the router on 1 March 2021. My line still hasn’t been activated. All I from the call centre is that they are escalating the matter to get it sorted out. How difficult could it be just to activate the line so I can use it?
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
10 Mar 2021, 15:40Good day Fortunato S.
My sincere apology for the delays and frustration caused. I will be in contact with the relevant departments to get this matter resolved.
Kindest regards,
Joshua
My sincere apology for the delays and frustration caused. I will be in contact with the relevant departments to get this matter resolved.
Kindest regards,
Joshua
Best regards,
Supersonic 's reply10 Mar 2021, 15:40
Official
Good day Fortunato S.
My sincere apology for the delays and frustration caused. I will be in contact with the relevant departments to get this matter resolved.
Kindest regards,
Joshua
My sincere apology for the delays and frustration caused. I will be in contact with the relevant departments to get this matter resolved.
Kindest regards,
Joshua
Best regards,
FS
Fortunato S's updateReviewer Update
10 Mar 2021, 16:22Hi Joshua, please can you assist. I have just got off the line with one of your consultants to check if the line has been activated and it’s still not activated. If not activated by tomorrow close of business then I’m going to cancel.
FS
Fortunato S's update10 Mar 2021, 16:22
Reviewer Update
Hi Joshua, please can you assist. I have just got off the line with one of your consultants to check if the line has been activated and it’s still not activated. If not activated by tomorrow close of business then I’m going to cancel.
Supersonic 's replyOfficial
12 Mar 2021, 09:25Good day Fortunato S.
My sincere apology for the delays. I do see the line has been activated and data has been used.
Kindest regards,
Joshua
My sincere apology for the delays. I do see the line has been activated and data has been used.
Kindest regards,
Joshua
Best regards,
Supersonic 's reply12 Mar 2021, 09:25
Official
Good day Fortunato S.
My sincere apology for the delays. I do see the line has been activated and data has been used.
Kindest regards,
Joshua
My sincere apology for the delays. I do see the line has been activated and data has been used.
Kindest regards,
Joshua
Best regards,