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Fatima B
1 reviews | Active since Jan 2024
26 Jan 2024, 16:41
Line activated against my instruction
Account number: SS***. This line was activated on 26 Jan 2024 against my instruction to MTN/ Supersonic to only activate the line on 1 March 20204 as I am still with Col Ideas until the end of February. I tried to cancel the line on 26 Jan 2024 and the system only allows cancellation at the end of February. I have been on call for 23 minutes with Supersonic with no resolve. Please cancel this line with immediate effect.
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Replies (5)
Supersonic 's replyOfficial
26 Jan 2024, 16:56We apologise for the experience you have had with the activation of your services. Your issue has been escalated and you will be contacted by an agent from te relevant department.
Supersonic 's reply26 Jan 2024, 16:56
Official
We apologise for the experience you have had with the activation of your services. Your issue has been escalated and you will be contacted by an agent from te relevant department.
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Fatima B's updateReviewer Update
28 Jan 2024, 17:00Good day.
Thank you for your feedback. I request that you arrange for the collection of your equipment and the permanent termination of my subscription.
Thank you for your feedback. I request that you arrange for the collection of your equipment and the permanent termination of my subscription.
FB
Fatima B's update28 Jan 2024, 17:00
Reviewer Update
Good day.
Thank you for your feedback. I request that you arrange for the collection of your equipment and the permanent termination of my subscription.
Thank you for your feedback. I request that you arrange for the collection of your equipment and the permanent termination of my subscription.
FB
Fatima B's updateReviewer Update
28 Jan 2024, 17:52Please immediately reverse invoice INV-378652 for R 88, 55; Due Date : 08/02/2024 and INV-378653 for R 376, 50 due 08/02/2024; as I did not request the activation of this line until 31 Marc 2024.
This is on record in my original application. Per my previous request, do not activate on 31 March 2024 either - instead, please cancel the entire order and reverse all charges as I do not want to subscribe to your services anymore on 31 March 2024.
This is on record in my original application. Per my previous request, do not activate on 31 March 2024 either - instead, please cancel the entire order and reverse all charges as I do not want to subscribe to your services anymore on 31 March 2024.
FB
Fatima B's update28 Jan 2024, 17:52
Reviewer Update
Please immediately reverse invoice INV-378652 for R 88, 55; Due Date : 08/02/2024 and INV-378653 for R 376, 50 due 08/02/2024; as I did not request the activation of this line until 31 Marc 2024.
This is on record in my original application. Per my previous request, do not activate on 31 March 2024 either - instead, please cancel the entire order and reverse all charges as I do not want to subscribe to your services anymore on 31 March 2024.
This is on record in my original application. Per my previous request, do not activate on 31 March 2024 either - instead, please cancel the entire order and reverse all charges as I do not want to subscribe to your services anymore on 31 March 2024.
FB
Fatima B's updateReviewer Update
28 Jan 2024, 18:05Please note correction on date above - 31 March 2024 should be 1 March 2024. Thank you
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Fatima B's update28 Jan 2024, 18:05
Reviewer Update
Please note correction on date above - 31 March 2024 should be 1 March 2024. Thank you
FB
Fatima B's updateReviewer Update
10 Feb 2024, 13:22Good day,
I received a call from Supersonic on February 8th from Thumi (apologies if my spelling is incorrect) confirming that my Supersonic services were canceled immediately and that it would take up to 21 days to reverse all charges. She also confirmed that all installed equipment would be collected in the week commencing on February 12th, 2024, and that she would provide an email confirming this along with her direct WhatsApp number. I have not yet received an email confirming this information. As of February 10th, 2024, the service status on my account profile online is still "Connected and Billing," and billing continues:
Please immediately reverse invoice INV-378652 for R88.55, due date February 8th, 2024, and invoice INV-378653 for R376.50, also due February 8th, 2024, as I did not request the activation of this line until March 1st, 2024. Please also immediately cancel all services as I do not wish to contunue with Supersonic. Please confirm that these requests have been completed - in writing to my e-mail address on file.
I received a call from Supersonic on February 8th from Thumi (apologies if my spelling is incorrect) confirming that my Supersonic services were canceled immediately and that it would take up to 21 days to reverse all charges. She also confirmed that all installed equipment would be collected in the week commencing on February 12th, 2024, and that she would provide an email confirming this along with her direct WhatsApp number. I have not yet received an email confirming this information. As of February 10th, 2024, the service status on my account profile online is still "Connected and Billing," and billing continues:
- INV-378652: R88.55 and R87.55 due on January 26th, 2024
- INV-378653: R376.50 due on February 1st, 2024
Please immediately reverse invoice INV-378652 for R88.55, due date February 8th, 2024, and invoice INV-378653 for R376.50, also due February 8th, 2024, as I did not request the activation of this line until March 1st, 2024. Please also immediately cancel all services as I do not wish to contunue with Supersonic. Please confirm that these requests have been completed - in writing to my e-mail address on file.
FB
Fatima B's update10 Feb 2024, 13:22
Reviewer Update
Good day,
I received a call from Supersonic on February 8th from Thumi (apologies if my spelling is incorrect) confirming that my Supersonic services were canceled immediately and that it would take up to 21 days to reverse all charges. She also confirmed that all installed equipment would be collected in the week commencing on February 12th, 2024, and that she would provide an email confirming this along with her direct WhatsApp number. I have not yet received an email confirming this information. As of February 10th, 2024, the service status on my account profile online is still "Connected and Billing," and billing continues:
Please immediately reverse invoice INV-378652 for R88.55, due date February 8th, 2024, and invoice INV-378653 for R376.50, also due February 8th, 2024, as I did not request the activation of this line until March 1st, 2024. Please also immediately cancel all services as I do not wish to contunue with Supersonic. Please confirm that these requests have been completed - in writing to my e-mail address on file.
I received a call from Supersonic on February 8th from Thumi (apologies if my spelling is incorrect) confirming that my Supersonic services were canceled immediately and that it would take up to 21 days to reverse all charges. She also confirmed that all installed equipment would be collected in the week commencing on February 12th, 2024, and that she would provide an email confirming this along with her direct WhatsApp number. I have not yet received an email confirming this information. As of February 10th, 2024, the service status on my account profile online is still "Connected and Billing," and billing continues:
- INV-378652: R88.55 and R87.55 due on January 26th, 2024
- INV-378653: R376.50 due on February 1st, 2024
Please immediately reverse invoice INV-378652 for R88.55, due date February 8th, 2024, and invoice INV-378653 for R376.50, also due February 8th, 2024, as I did not request the activation of this line until March 1st, 2024. Please also immediately cancel all services as I do not wish to contunue with Supersonic. Please confirm that these requests have been completed - in writing to my e-mail address on file.