SJ
Stefan J
1 reviews | Active since Jul 2013
07 Jul 2020, 10:59
Lies, blameshifting utterly useless support and help received
So second review. Blame shifted to Vumatel, Vumatel immediately came out on Monday morning assessed and tested the line. No faults. On Friday I was contacted to schedule an appointment to set up my router today Tuesday the 7th. Contacted said number today to find out the time, she says there are no bookings today. So another day's income lost as like all Safas I am working from home.
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
07 Jul 2020, 17:45Hello Stefan,
I cannot apologise enough, I thought that your issue had been resolved. I am following up for you again and will have this sorted out for you as soon as possible.
Regards,
Sandra
I cannot apologise enough, I thought that your issue had been resolved. I am following up for you again and will have this sorted out for you as soon as possible.
Regards,
Sandra
Supersonic 's reply07 Jul 2020, 17:45
Official
Hello Stefan,
I cannot apologise enough, I thought that your issue had been resolved. I am following up for you again and will have this sorted out for you as soon as possible.
Regards,
Sandra
I cannot apologise enough, I thought that your issue had been resolved. I am following up for you again and will have this sorted out for you as soon as possible.
Regards,
Sandra
SJ
Stefan J's updateReviewer Update
10 Jul 2020, 11:24Hi Sandra,
Still, I have not been helped. Still without connection, had a new appointment for 9 Am today, still waiting.
PLEASE JUST HELP ME.
I was advised on wednesday that the VLAN is not even set up in the area yet and thats why my line is not working.
PLEASE HELP ME
Still, I have not been helped. Still without connection, had a new appointment for 9 Am today, still waiting.
PLEASE JUST HELP ME.
I was advised on wednesday that the VLAN is not even set up in the area yet and thats why my line is not working.
PLEASE HELP ME
SJ
Stefan J's update10 Jul 2020, 11:24
Reviewer Update
Hi Sandra,
Still, I have not been helped. Still without connection, had a new appointment for 9 Am today, still waiting.
PLEASE JUST HELP ME.
I was advised on wednesday that the VLAN is not even set up in the area yet and thats why my line is not working.
PLEASE HELP ME
Still, I have not been helped. Still without connection, had a new appointment for 9 Am today, still waiting.
PLEASE JUST HELP ME.
I was advised on wednesday that the VLAN is not even set up in the area yet and thats why my line is not working.
PLEASE HELP ME
SJ
Stefan J's updateReviewer Update
10 Jul 2020, 11:29Oh also I see that I have been blocked now to not be able to write another review
SJ
Stefan J's update10 Jul 2020, 11:29
Reviewer Update
Oh also I see that I have been blocked now to not be able to write another review