***** and *******

I've been with supersonic for 2 months and it has been the most horrible experience of my life. Upon signing up I immediately had the wrong package which was a 50mb line and the wrong address. I informed the technician but nothing happened. The next month they debited me for R1250 while I was only supposed to pay R845 for my 20mb package. I phoned and was assured that the money would be credited back and the package would be changed to a 20mb package. After 3 days I saw that the line speed was changed to 20mb but I received no email about my money or the package change. After 2 weeks I phoned again and was told the same. A week later I received an email that my package would be changed in the next month but still nothing about my money, keep in mind my line speed was changed after 3 days. One week before the new month I phoned again and was assured that it would not be debited for a 50mb line and that the amount owed to me would be credited against my account as I couldn't afford another big amount to be debited. I was very happy and relieved. Come today I was once again debited for a 50mb line and I don't even have enough money for the debit to go off as they still owe me money and it is such a large amount. Supersonic, you are a bunch of ***** and ******* and that employee (I wish I took his name) should be given a warning at the least for lying to a customer.