Lets hope this works

I must apologize to RAIN as I told them they had a useless support team. But oh my, I think you Supersonic topped it easy. It has now been 2 months already, yet you could not sort my issue. With all my tests I did and all the tests I had to do and show you as requested the next morning because there is no support later than ten. I've shown you that it is a recurring issue starting at the exact same time every night. What do you do? Send my router a request to restart or reset my router's connection. I have sat hours wasting my time on the phone and then get cut off before I get to support which seems they are reading from a limited script. Your service is ok during the day but as I said, I work late at night. But at night I get throttled to 1Mbps download max which 4 of my services use up before I can connect to start working. I've proved you countless times that it is your service and not a connection issue or the and I quote "Please note, with LTE we cannot guarantee optimal speeds range at ALL times. Due to environmental conditions that we do not have control over, the speeds fluctuate from time to time, there might be disruptions on the tower itself, hence it broadcasts via radio frequency that is easy to encounter interruptions"

So like I said this happens every night at the exact same time. I don't care if it's not guaranteed, that I can live with and understand. But clearly this is an issue from your side and not due to environmental issues. I have shown you as well, During this throttle period, When my router is rebooted and for the 10 seconds after that, it has a normal to high connection and then gets kicked back to 1Mbps download.

With all my complaints and querries I have decided to finally cancel it due to the awesome support Supersonic brings to the table. But wait no one is there to receive my cancelation request either from the beginning of the month as I must give a 30day notice. So I hope this gets through to you.

Thank you