1 reviews | Active since Aug 2020
Lesego Sobekwa
Their services are bad, customers services is bad, they don't know the information they are providing to their customers in terms of customers service, technical issues and knowledge of the products they are offering to their customers and for the past week since last week Sunday( my internet has been off since last week Sunday until today) and I have to travel to my parents place to use their internet
Please know your products and services you are offering to your customers
I used R250 worth airtime calling your call center and my calls sometimes are not answered or the get cut by the supersonic team
I'm tired of this and one Wednesday I was given a bank account to pray for fiber, but still no Internet at my house
Yesterday I called in and the lady said my route might be broken and I need to talk with the technical team but no one from the technical team answered the phone
I do apologise for the frustrating experience that you have had. I am looking into this for you and will revert with feedback ASAP.
Regards,
Sandra
I do apologise for the frustrating experience that you have had. I am looking into this for you and will revert with feedback ASAP.
Regards,
Sandra
