Lazy, inconsiderate technicians

Near month end, every month, I have speed or connection issues.

I have had no connection on the following dates. 2021 August 21, 23, 26 September 27 October 6, 11, 14 (the 6th was a very slow connection) November 21, 22 December 8 and 9. 2022 February 22, slow connection and the 23rd, no connection again.

This month is no different and usually, dealing with your front line staff via Facebook messenger, is worse than having teeth pulled.

I have been dealing with Erin and she has been very helpful which is a breath of fresh air, however, I was instructed to reset my router, which I did and then I needed the setting to reconfigure the router which she does not have.

The issue was escalated to the tech department and I was promised a phone call. I told her that I needed to be called before 5pm as I would not be reachable after that.

Lucky called me at 1 minute to 5 and told me he needed multiple technicians on the call that had already gone home and asked to set a time for Thursday morning. I told him 9am would be fine but by 9:20, I had not received a call so I reached out via messenger again with my reference number.

Apparently Erin can't get a hold of Lucky at all and I am now sitting 2 days without internet.

Last time, Ryan Roets helped and told me if I had issues, to contact him, but his number seems to have changed.

I can't sit around all day waiting on a call that a scheduled time for as I have other commitments