Last minute disappointment

I joined Supersonic late last and everything ran smooth, from support right down to re-charges. I called as I needed to move from LTE to fibre, which they do not have in my area, airfibre was pitched to me, and sounded attractive, sadly they still could not provide it since demand in my area was low, which I completely understood. I then went on to submit my cancellation request on March the 4th, I was advised that I will need to serve one calendar month. I understood, no issues there, I paid the bill with knowledge that it is my last month with them.

To my surprise in May I am billed. I notified them of this, I was told it would be fixed, it wasn't and I had to reverse the debit order. Guess what, they have just sent a double debit stating that my May payment is due. I cannot believe that I find myself having to consult an attorney for monthly bill that is under R600.

I am disappointed, me departing from them has been so strenuous that I am fearful of doing business with them in the future. They used to respond to may mails but since I mentioned cancelling the have been quite.