KS
Kelvin S
1 reviews | Active since Sept 2021
05 Jul 2022, 21:44
Lacking in Reliability and Internet Connectivity Stability.
Just such a massive pity - from the outside the company looks good and the call centre agents are great, but lacks in reliability and stability. I have had one days worth of internet over the past week. I've called, I've rebooted, I've had numerous technicians guiding me and to no avail. Massive stress on anyone on deadline or working from home. Don't use this ISP!!!
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
06 Jul 2022, 13:14Good day.
Thank you for contacting Supersonic Fibre. Apologize for the inconvenience caused.
Can you kindly send us your Supersonic account number or ID number, so that we can be able to access your account and assist you further.
Regards,
Supersonic Fibre.
Best regards,
Supersonic 's reply06 Jul 2022, 13:14
Official
Good day.
Thank you for contacting Supersonic Fibre. Apologize for the inconvenience caused.
Can you kindly send us your Supersonic account number or ID number, so that we can be able to access your account and assist you further.
Regards,
Supersonic Fibre.
Best regards,
KS
Kelvin S's updateReviewer Update
06 Jul 2022, 18:15Feel free to look me up - I've been posting ticket after ticket via your website and whats app over the past 3 days.... and guess what... still no connection. Can I claim back from airtime from you guys? I was on a call for over an hour last night!!!! I think the person just left me on hold eventually. I look forward to your call.... Kelvin Storie (***)
KS
Kelvin S's update06 Jul 2022, 18:15
Reviewer Update
Feel free to look me up - I've been posting ticket after ticket via your website and whats app over the past 3 days.... and guess what... still no connection. Can I claim back from airtime from you guys? I was on a call for over an hour last night!!!! I think the person just left me on hold eventually. I look forward to your call.... Kelvin Storie (***)
Supersonic 's replyOfficial
07 Jul 2022, 10:38Good Day Kelvin
Thank you for contacting us. We sincerely apologize for the inconvenience caused and the lack of assistance you have received thus far. I am investigating this matter and will get back to you as soon as I have feedback.
Regards
Supersonic J
Thank you for contacting us. We sincerely apologize for the inconvenience caused and the lack of assistance you have received thus far. I am investigating this matter and will get back to you as soon as I have feedback.
Regards
Supersonic J
Best regards,
Supersonic 's reply07 Jul 2022, 10:38
Official
Good Day Kelvin
Thank you for contacting us. We sincerely apologize for the inconvenience caused and the lack of assistance you have received thus far. I am investigating this matter and will get back to you as soon as I have feedback.
Regards
Supersonic J
Thank you for contacting us. We sincerely apologize for the inconvenience caused and the lack of assistance you have received thus far. I am investigating this matter and will get back to you as soon as I have feedback.
Regards
Supersonic J
Best regards,
Supersonic 's replyOfficial
07 Jul 2022, 10:48Good Day Kelvin
I am going to get one of our support engineers to give you a call and assist further. I will keep track of this until issue has been resolved.
Regards Supersonic J
I am going to get one of our support engineers to give you a call and assist further. I will keep track of this until issue has been resolved.
Regards Supersonic J
Best regards,
Supersonic 's reply07 Jul 2022, 10:48
Official
Good Day Kelvin
I am going to get one of our support engineers to give you a call and assist further. I will keep track of this until issue has been resolved.
Regards Supersonic J
I am going to get one of our support engineers to give you a call and assist further. I will keep track of this until issue has been resolved.
Regards Supersonic J
Best regards,