Lack of Urgency , Poor service and No Customer Relationship

They lack sense of urgency! poor communication. what happened is that I moved from my previous home, moved to a new place on the 29th Jan22, and informed them that I have moved and asked them to update my new address in their system and to come to do the installation at my new address. Until today, which is the 17Feb22, I have been using my airtime, calling them, talking to different people almost everyday asking them to update my system . On Wednesday, the t6thFeb, the technician came with the rooter and said that I need to call the company and ask them to do the configuration because they havent done it and that is why i dont have internet. Called the company, went through the whole (wasting time process) of punching 192.168.1.1 over and over again. after going through that process with the technician over the phone, he said the internet will be connected - NOTHING

Today, 17Feb22, called AGAIN, went through the 192.168.1.1 with a different technician, explaining the same thing - he said he will call me before 09.30am, he never called, until I decided to call, which was around lunch time (12.30pm) I spoke to a different technician, she wanted us to go through the process of 192.168.1.1.. again.

after holding on the call, I just told her to cancel my contract with them because they are ****** useless and lack no customer relationship and urgency!! she didnt even try to persuade me otherwise, she just said, "Okay, dont forget to send an email to *** and dont forget to rate my service after the call". Imagine!! I feel frustrated because they have let me down. I don't recommend this ISP at all!!