Lack of Transparency and Poor Service Experience with Supersonic

I would like to report my dissatisfaction with Supersonic's service and their lack of transparency. When I signed up for their services, the terms and conditions were not clearly listed on their website. I canceled my subscription on end of October 2024, expecting it to end at end of November . However, I was informed that my cancellation would only take effect on December 31,2024 forcing me to stay connected for both November and December.

Additionally, I was charged a R600 cancellation fee and told I needed to pay R250 to courier the WiFi router back. None of these charges were mentioned upfront in their terms and conditions.

When I first signed up, I paid R899 upfront, and they took an unreasonable amount of time to deliver the equipment. Furthermore, I was required to pay for half a month’s service in advance, which I did, despite ongoing issues with their service. I have made numerous complaints, but none of my issues have been resolved.

This lack of transparency and unprofessional handling of customer concerns makes Supersonic's service feel misleading and exploitative. I strongly believe this situation needs to be addressed, as customers deserve fair treatment and clear communication.