SV
Shane V

1 reviews | Active since Jul 2019

27 Sept 2021, 19:51

Lack of service/Over charging me for services not received

The worst customer service experience ever.

I had cancelled my services back in May. I gave a months notice and router was collected in the last month of service around the 18th. I didnt mind that they collected it earlier. I was on a 30/30 gig night and day data bundle which I normally paid R250 for every month.

I then app**** again for services August and I noticed I was charged R250 in June and I cancelled my services.

I have been calling Supersonic every time and all they say they are investigating my account.

What are you investigating??

I started in August and did not even receive services for 15 days because my account shows in arrears of R250 which I have cancelled my services already.

My account was still deducted the full amount for both months and the extra R250. Up until now my speeds are ridiculous and could not use the router properly and im being overcharged.

This is unacceptable.

I would never recommend Supersonic to anyone. your service stinks.

0
Replies (4)
Supersonic
Supersonic 's reply27 Sept 2021, 19:53
Official
Good evening 
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.

Kind regards
WN
SV
Shane V's update07 Oct 2021, 11:32
Reviewer Update
Hi,

I still have not received any feedback on this.

Can someone please assist?

Regards,
Shane
SV
Shane V's update08 Oct 2021, 09:34
Reviewer Update
Can somebody please answer?
SV
Shane V's update08 Oct 2021, 09:46
Reviewer Update
I have still not received any feedback even after replying multiple times.

Once again. I urge those to not sign up with Supersonic as this is the level of service you will receive.