Lack of service, customer service or resolve of inactive service.

I have been without fibre service for two days. I reported my service on Saturday morning as inactive. Later on Saturday I followed up and was told my case was assigned to a technician (Themba). I was told it would be resolved within 24-48 hours. I followed up again twice on Saturday and was told the technician will contact me within 48 hours.

I followed up this morning again and was told that Themba was not the technician, as I was told previously, but a Manager to which the case was assigned and that the case had NOT been assigned to a technician. The agent told me that she escalated the case and was waiting for feedback...I should please hold for a few minutes. 43 min later!!!!! I had to end the call and I received ZERO feedback and after 43 minutes could not hold any longer. I AM STILL WITHOUT SERVICE, HAVE SPENT A FORTUNE ON DATA AND CALLS AND STILL NO FEEDBACK OR SERVICE???????????