Lack of interest in our case and eager for us to cancel our membership.

We have contacted them on the 9th of August saying that our internet wasn't working since the 6th of August, they created a ticket number and said they'd send someone. After a week of hearing nothing from them, we called again. They said that we cancelled our subscription on the 11th of November 2020 because we moved. We followed instructions by cancelling our line like instructed by them. They then sent someone from their company to the new address and they laid cables and installed our Wi-Fi. Everything was going well when all of a sudden, our internet was down. Now we were told to do a relocation and when asked how to, they said it wasn't possible seeing as we have had internet at the new address without putting in a relocation request. They said they'd have to investigate what had happened.

We then spoke to them again, asking what we could do to fast track the fixing/investigation process and again we had an employee telling us to create a new application. When this was done, we phoned again and were told that we cannot create a new application while we have an account already. But no account can be found on their system for us after November 2020. So again, we were told to wait for them to contact us. No one seems to know how to fix the problem and we've been paying for this month's internet without receiving it. We've called multiple times, everytime being put through to another division who might know what to do. We've been with them for three years and when we said we might just cancel, they immediately gave us instructions on how to cancel. Hoping to not be on the hunt for another provider, we tried again the following day and it was just an utter waste of time.

They can't seem to figure out how to help us nor provide us with the service we're paying for.