Lack of customer service and options for customer

Your service continue to disappoint, I am moving and called the call centre to make the change. 1st the option to move service is not there, then I chose support and then they put to me to customer service which doesn’t have resources. It’s official you are failing us as customers. How am I suppose to move if your service is not accessible, and to top it all up your line is not toll free which means that it cost me time and money to talk to you. There are no self service options available.. Initially you could use the WhatsApp option to move now you have to go through the useless call centre. Please set me free as your customer and waive the penalties and go to providers who are ready to serve me. I can’t say the same thing about you.