Kereena Moodley

Hello. I have been a new customer with zoom fibre Supersonic. I signed up and waited for over two weeks for installation. However I moved into a new place and the previous owners had supersonic fibre already in place. So everyday I have got into contact with the supersonic WhatsApp channel digital platform. I never get assistance no joy. Then one of the support team agents asked me if I have a router at home I rep**** yes. She then gave me a WiFi name and password. I am using the previous owners router and everything. I even spoke to the supervisor from the support team he was useless as hell just like the agents on the digital platform. Yesterday and today I also spoke to Jacob he gave me attitude very pathetic. This morning I spoke to Dudu, I clearly told him if I don't get assistance I will cancel without even helping me the guy led me straight to cancellation he was very quick for that but could not be quick to assist. I have a fibre cable that's damaged about 30cm. Normally when you sign up with supersonic you get free installation and a router so please bear in mind I am using someone else's router and everything so in the event I did not have a router you guys were still supposed too come out and install and a new router... Terrible Service from zoom fibre Supersonic...I need someone from head office to kindly call me. ***