GE
Glynn E

1 reviews | Active since Aug 2020

08 Feb 2024, 11:57

KEEPING MY MONEY AND TERRIBLE SERVICE

Hi again.

So from the 30/01/2024, I have been trying to get someone from supersonic to call me back with regards to my account query.

On the 30/01/2024 Regan Lambert sent me my statement. I then rep**** to his email on the 01/02/2024 advising him of the breakdown and the amount that is due to me which is R1 577.35 and also advised that No one has contacted me..........

On the 6/02/2024 I sent Regan another mail advising him that to date no one has called me with regards to my query.

Today 8/2/2024 I sent him an email asking him if anyone is going to call me back with regards to my query.

Supersonic are *****ing from me and will not give me what is due to me.

AND LET'S NOT TALK ABOUT THE SERVICE, AS YOU CAN SEE FROM ABOVE IT HAS TAKEN THEM SO LONG FOR THEM TO GET BACK TO ME.

MAYBE ONE DAY THEY WILL GET BACK TO ME????????

REGAN IS IN MANAGEMENT, WOW THAT SAYS SOMETHING.....

0
Replies (4)
Supersonic
Supersonic 's reply08 Feb 2024, 13:30
Official
Y'ello, We sincerely apologize for the unsatisfactory service you may have experienced with us. Please be advised that your issue has been attended to and our billing team will be in contact with you.
GE
Glynn E's update08 Feb 2024, 14:29
Reviewer Update
Please can you give me an exact date and time the billing team will get hold of me
GE
Glynn E's update08 Feb 2024, 15:12
Reviewer Update
You don't debit, because you have no debit order details. If you look at the account, there is always a EFT DONE ON OR AROUND THE 10TH OR 11TH

AGAIN IF YOU LOOK AT THE ACCOUNT R700 was PAID TO YOU VIA EFT IN NOVEMBER, DECEMBER AND JANUARY.

SO I CANNOT SEE HOW YOU ARE USING THE MONEY WHEN THE MONEY IS BEING DEPOSITED TO YOU VIA EFT???????????????!!????????????

PLEASE REIMBURSE ME THE R1 577.35

I AWAIT YOUR ADVICES IN WRITING.


GE
Glynn E's update24 Feb 2024, 15:25
Reviewer Update
Today is 24/02/2024 and no money has been deposited into my sister's account, miss Jacqueline Doran.

YOU OWE HER R1577. 35 WHICH WAS OVER PAID TO MTN AND OR SUPERSONIC. PAY THIS TO HER AND PLEASE DONT SAY YOU ARE USING THE MONEY TO DEBIT HER ACCOUNT WHEN SGE PAYS YOU GUYS VIA EFT AND NOT DEBIT ORDER.............

WE WILL GIVE YOU TO THE CLOSE OF BUSINESS ON WEDNESDAY TO REFUND MY SISTER, FAULTING TO DO SO , WE WILL HAVE NO OTHER CHOICE BUT TO PROCEED LEGALLY AGAINST MTN AND OR SUPERSONIC WITH COSTS FOR YOUR ACCOUNT.

WE AWAIT YOUR WRITTEN REPLY URGENTLY.