KEEP AWAY ,SAVE YOURSELF

Yet again I am having endless grief and frustration at this **********ly useless Services Provider hence yet another review..Still having endless connectivity issues but that wasn't the worst of it...Last month it appeared as if my debit order hadn't gone through when I logged in late in the day onto the user portal to check & as no one likes having outstanding bills ,I used the link there to effect an immediate payment which went through only to find the next day the debit order finally went through as well .Hence I was now doubled charged and called the accounts department numerous times and was eventually pacified by a consultant assuring me that the credit would go through to the next month:s billing but this wasn't the case as today I got an outstanding invoice for the amount that was already recieved a month ago..I made numerous calls to no availe until finally dealth with a helpful sounding guy by the name of Suhail whom promised me a call back after he had discussed with the billings department whom would allocate this amount but it's too late as I've just been billed again via debit order... The systems in place by this company is pathetic ,on par with their poor service with ill equipped and uninformed staff this far and the total experience is not conducive for customer satisfaction in any way.. My advise to all is to keep away from Supersonic at all costs no matter how good a deal or offer they have .It's been a painful horrid expirience thus far since December last year and I can't wait to cancel this service which I have to wait till June or else will be penalised.. Now here's an hilarious factual quip/joke from a News report on this company which shows just how out of touch of reality this companies highest management are ( these extracts taken from an article published +-2months ago ) : MTN South Africa has appointed M*** as managing director of its ISP Supersonic to drive the ISP’s plan to grow its market share in the residential market...MTN aims to capture 30% market share across all broadband technologies through Supersonic by 2025...“Residential broadband delivery is a critical strategic focus, as we work to bring our superior network and service into more of our customer’s homes,” said MTN SA’s Chief Executive Officer,..

My take is the opposite will happen and what dwindling customer base they have will all be lost within this year unless they drastically overhaul this companies systems , structures and focus which should ideally be customer centric and their deals are far from being the best available on the current market..My error was in trusting the reputation of MTN in choosing their subsidiary SUPERSONIC as my services provider yet I should have done my research on both Supersonic as well as available market deals ... Don't be caught out blindsided like myself...Always research hello Peter and various relevant forums before going ahead with any service..

Thanks