Hellopeter
Share Your Experience
FT
Frank T

1 reviews | Active since Mar 2018

17 Aug 2021, 15:31

*** Service

Worst ever Service, been trying to get my stuff resolved since mid last month and still waiting, asked to be called back on Facebook, give me a case number CAS-778170-J4T6C5 and 7 days later no call.

0
Replies (8)
Supersonic
Supersonic 's reply17 Aug 2021, 15:36
Official
Good afternoon, thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused, please hang in there while l check on your query.

Warm regards 
Nonhlanhla 
FT
Frank T's update17 Aug 2021, 15:40
Reviewer Update
Stop sending me emails or messages. get your Service delivery manager to CALL ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
FT
Frank T's update17 Aug 2021, 15:43
Reviewer Update
Now I am getting this message below to come and collect the router???? I paid for the entire month but would like to come collect before the 1st of the new month

A request to retrieve our equipment is logged which will take place over the next 3- 5 days. Please ensure the router is ready in it’s original box. The Supersonic Team
FT
Frank T's update18 Aug 2021, 09:35
Reviewer Update
Yet another day, NO CALL NO Assistance.
FT
Frank T's update18 Aug 2021, 09:37
Reviewer Update
And to top it all off. Got RAM couriers at my gate yesterday to collect the wireless router. What do you guys think. Is there any competent person that works for Supersonic to call me?

They cancelled my service for end of August but would like to collect the router on the 17th of august.???????????

CALL ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
FT
Frank T's update18 Aug 2021, 10:40
Reviewer Update
Please provide me with the contact details for Calvin Collett
FT
Frank T's update19 Aug 2021, 10:35
Reviewer Update
USELESS!!!!!!!!!!!!!!!!!!!!!!!!
FT
Frank T's update19 Aug 2021, 10:35
Reviewer Update
Still no response