AM
Albertha M

1 reviews | Active since Apr 2021

06 May 2021, 12:45

*** Service

I'm Albertha GJ Meyer from Kempton Park. From the beginning of March my wifi is shutdown by Supersonic to send me a new LTE Router with a MTN simcard to stay on uncapped wifi. We get our LTE Router about 3 weeks back with a simcard and the simcard is not working from the day we received our router. It is now about more than 2 weeks we suffer to get a new working simcard whos working from supersonic. Every day we phone about 4 to 6 times a day to find out when can we get our new simcard. Nobody phones back and we hear nothing from suoersonic, but we must pay every month, this is now 3 months without any wifi. We are now on our way to have a appointment to Carte Blanch to tell all the people from the *** service we get from supersonic. That we pay for service that we did'nt get. We tell people to stay far away from supersonic, the people who work their can't do the work and is very unprofessional and can't help the public. We will contact all media, newspapers and news 24 for the *** and bad service from the team Supersonic.

0
Replies (1)
Supersonic
Supersonic 's reply06 May 2021, 14:37
Official
Good day Albertha M.

Thank you for reaching out to supersonic fibre. We are sincerely sorry for the inconvenience caused. We will follow up on your behalf and advise. 

Kind regards.
Thando.