CW
Claire W

1 reviews | Active since Aug 2020

26 Aug 2020, 06:43

Jesus will rise again before supersonic gets its act together

Gave one star because you can’t give no stars. 7 weeks after applying for fibre and I’m no nearer to getting it. Numerous calls later with promises to escalate the issue and still nothing. I find it unbelievable that it takes this long to populate an address in the system. Even more odd is the property has installed fibre through telkom which is about to be switched off. So if they can get it right there really is no excuse for supersonic to get their act together. Slowly losing my patience, no wait, I have lost my patience. Pathetic service.

0
Replies (1)
Supersonic
Supersonic 's reply26 Aug 2020, 07:44
Official
Hello Claire, 

Apologies for the delay in getting you connected. I have escalated your complaint to the connectivity manager and we will be in touch shortly to assist. 

Regards
Sandra