Jaw Dropping Incompetence!!!

I have spent no less than 3 hours over the last 2 days trying to reconnect my Fibre service after a power outage to absolutely no avail. I have to hold on for at least 20 minutes before my call is answered, Only to then be placed on hold by at least 4 consultants and the call then being dropped. I know why that is - BECAUSE NOBODY KNOWS WHAT THEY ARE DOING AND HAVE NO IDEA ON WHAT THE ISSUE IS, SO THEY HOPE THE CLIENT WILL JUST GIVE UP AND GO AWAY. How do you expect me to continue paying R800 a month for non-existent service???? I keep being told "reset your router" "disconnect the router from the power supply" "Go to a web browser and type in 192.168.8.1" - yet nobody seems to hear me when I say ... NONE OF THESE ACTIONS ARE WORKING !!!!!!!!!!!! Then I am being told "Sir, we have reset the entire service from our side - give it 10 to 15 minutes and everything will be fine and connected" IT IS NOT!! And I am convinced it is something the agent says to simply get rid of me, the client. 192.168,8,1 keeps throwing an error: "This site can’t be reached192.168.1.1 refused to connect." HOW DO I GET THIS RESOLVED???? If it is not resolved by close of business today, this serves as a FORMAL NOTICE THAT I WILL CANCEL ANY DEBIT ORDERS from your organisation going forward and change to another provider. You can then come and collect your router or do whatever... I SIMPLY DO NOT CARE AND HAVE NO MORE TIME OR PATIENCE FOR YOUR UTTER INCOMPETENCE !!!!!! SORT THIS OUT TODAY