Its too bad

Can you please fix this, or cancel this, its been almost a week now with no data, please I need your assistance as soon as possible. Ive called the callcenter and they keep on passing me to different departments who seem not to know what they are doing now I dont see myself continuing paying for something I dont even benefit on. Please attend to this or I will reverse your money you will deduct until this matter is solved. You cantact me on ***