It's the convenience for me

How great to have a service provider that takes 4 months to do an allocation of the paid balance in your account. Oh wait, even after 4 months, multiple follow ups and promises that things will be done in "24 hours", apparently that's what's been taught to agents to say since the calls are recorded, anyway let me not digress, the payment I have done has still not been allocated. You know what they are bad at though ? quickly switching you to debit order so they can take your money, yes the same money you paid 4 months back but not allocated to your account. They are also very bad at making you wait 45 minutes on the call just to move you from being caller number 1 to caller number 25 -- did I say awesome service by the way ? I really can't stress that enough.

I wonder though, is proper training been given to agents ? Is this a management issue because wow, you are outdoing yourselves. Anyway just writing to say how awesome it is for you to waste my time and resources following up, and to show how grateful you are, you end with debiting my account, thank you, the inconvenience is exactly what I need right now.