It's been a month without wifi , no one ever calls back it's the worst

We've warned supersonic about us moving homes since early November and it is now December 22 still no wifi, the customer service line is terrible agents promising to call you back but you never get a call back. Why must it take you almost 3 weeks to send someone through, when we've told you about the move one month in advance and then they end up saying it can't be installed now, please you better send someone through because I have a very important work zoom meeting that's going to last hours so I can't keep on buying data when I'm paying a premium price of your wifi, and worst thing is I see supersonic agents all around my area all the time can't you also send them here orrrr???? Aggg man please do better. My parents didn't want write a review but I as their child thought it was necessary.