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Gwen H

1 reviews | Active since Sept 2021

02 Sept 2021, 18:59

It's a joke!

Unfortunately I had to give one star to write a review, but I would not give any. Poor service, invoices not sent then you get threatened to be cut off for non-payment, non-existent support via WhatsApp, email or call centre. Cancelation sent and acknowledged via a phone call (the first and only ever received from them). Moved into a new house and the Fibre line suspended because of Supersonic, who insist it isn't them as the active ISP, yet confirmed as Supersonic by Vumatel. 2 hours on hold, no response to emails to specific people and no return calls from Supervisors as requested. Shocked and disgusted with how this business is run.

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Replies (1)
Supersonic
Supersonic 's reply02 Sept 2021, 19:30
Official
Good day Gwen H
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and will revert back to you shortly.

Kind regards 
SN