GH
Gwen H
1 reviews | Active since Sept 2021
02 Sept 2021, 18:59
It's a joke!
Unfortunately I had to give one star to write a review, but I would not give any. Poor service, invoices not sent then you get threatened to be cut off for non-payment, non-existent support via WhatsApp, email or call centre. Cancelation sent and acknowledged via a phone call (the first and only ever received from them). Moved into a new house and the Fibre line suspended because of Supersonic, who insist it isn't them as the active ISP, yet confirmed as Supersonic by Vumatel. 2 hours on hold, no response to emails to specific people and no return calls from Supervisors as requested. Shocked and disgusted with how this business is run.
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Replies (1)Supersonic 's replyOfficial
02 Sept 2021, 19:30Good day Gwen H
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and will revert back to you shortly.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and will revert back to you shortly.
Kind regards
SN
Supersonic 's reply02 Sept 2021, 19:30
Official
Good day Gwen H
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and will revert back to you shortly.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and will revert back to you shortly.
Kind regards
SN
