*** ISP

I signed up on 24 January and received a “no-reply” email on 2 February stating that installation was in progress. It is now 19 February, and there has still been no installation. An installer arranged to come out last week, but he was given the wrong address — not the address I originally provided. Since then, there has been no follow-up, no return visit, and no communication to resolve the issue. This delay has now exceeded the advertised turnaround time. I have also tried calling customer care repeatedly over several days, but there has been no answer. This level of service and lack of communication is extremely disappointing. Please urgently advise when the installation will be completed. If this cannot be resolved promptly, I will have to consider moving to another ISP who can deliver on their commitments.