Is this how you do business?

I have not had working internet for 3 days. I need the internet in order to do my job. I've called countless times and repeated my ID number more times than I care to remember, only to get told for the umpteenth time that the matter has been escalated and that's where the feedback stops. I was told the line is down because of maintenance or load-shedding, whatever excuse fits I guess and then no ETA on a fix. At this point, I'd rather take my business else where because supersonic has no interest in improving their service, they are all to happy to coast along.