AM
Anita M

1 reviews | Active since Jan 2019

07 Feb 2024, 22:44

Invoice

I am so disappointed with supersonic, since December 2023 i have been asking them to send me my invoice for my fibre claim at work. 1stly they told me its impossible as package i On "vuma reach" doesn't send invoice meanwhile i pay 799 for 100/50 every month without fail. Now make it make sense. How is one supposed to make a claim as i claim. This at work... I am so angry right niw, i tried to to move to better ISP but the keep closing my tickets..... Come month end supersonic iS again in my acc debiting yet they violations of my consumer right to GET PROOF OF PURCHASE WHICH IS INVOICE, my tickets SST255370 SST255370 SST262392 SST262438 SST262439 SST262652 SST272545 SST275466 SST276265 SST277089

Thats all my unresolved tickets with you

0
Replies (1)
Supersonic
Supersonic 's reply08 Feb 2024, 12:13
Official
Good day, Anita,
Thank you for reaching out to Supersonic. 
My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM