Internet was not working for 5 straight days!

I did not have internet from Saturday 17th October until Wednesday 21st October 2020. A whole 5 days without internet. I was calling supersonic since saturday no1 called back.They give different excuses.some said case is escalated,some said a tech team will come to my house to fix.1 just said someone logged in wrong info so they must start escalation process from scratch! I used over R250 airtime to call,only to get the phone hung up on me several times. I called no less that 10 times since saturday.each time no less than 20mins per call.I had to buy data yet i pay supersonic uncapped data which i couldn't use bcz they suddenly disconnected me! This was VERY frustrating and unfair.it is lockdown and who doesn't know that people work remotely now? Even the manager Kuben was not very helpful.

Needless to say, the consultant I spoke to on Wednesday morning, I think his name is Ndumiso( can't really remember), finally helped to resolve the issue and got my internet back up and running again. He was extremely helpful and friendly and did his job very well. If all the consultants could be like him, the world would be a better place!